Refund & Returns Policy

SMUDRA: Sinusitis Migraine Untreated Disease RESEARCH ASSOCIATION

Website: www.smudra.in
Mobile: +91 7976808977

Last Updated: 7 September 2026

1. Overview

At SMUDRA: Sinusitis Migraine Untreated Disease RESEARCH ASSOCIATION, we are committed to providing quality products and a satisfactory customer experience.

This Refund & Returns Policy explains the conditions under which products purchased through our website may be returned, replaced, or refunded.

By placing an order on our website, you agree to the terms of this policy.

2. Eligibility for Returns

A return or replacement may be accepted when:

• The wrong product has been delivered.
• The product received is damaged during delivery.
• The product received is defective or unusable.
• The product delivered does not match the product ordered.
• The package is significantly damaged or tampered with at the time of delivery.

For hygiene, safety, and product-quality reasons, opened, used, or partially consumed products generally cannot be returned.

3. Products Damaged During Delivery

If you receive a damaged package or product:

1. Take clear photographs of the outer packaging and the product.
2. Contact us as soon as possible after delivery.
3. Provide your order number and relevant photographs/videos.
4. Our team will review the issue and determine whether a replacement or refund is applicable.

Customers are encouraged to inspect the package before accepting delivery whenever possible.

4. Wrong Product Delivered

If you receive a product different from the one ordered, please contact us promptly.

After verification, we may arrange:

• Replacement with the correct product; or
• A refund, where replacement is not possible.

The incorrectly delivered product may need to be returned according to our instructions.

5. Non-Returnable Products

The following products are generally not eligible for return:

• Opened or used products.
• Products with damaged or removed seals.
• Products that have been partially consumed.
• Products damaged after delivery due to improper storage or handling.
• Products returned without prior approval.
• Products returned after the applicable return period.

6. Return Request Period

Return or replacement requests should generally be submitted within 7 days of delivery.

Requests submitted after this period may not be accepted unless the issue involves a manufacturing defect, incorrect product delivery, or another circumstance specifically approved by SMUDRA.

7. Refund Process

Once a return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, wherever applicable.

The time taken for the refunded amount to appear in your account may depend on your bank, payment gateway, card issuer, or other payment service provider.

8. Shipping Charges

Original shipping charges may be non-refundable unless the return is due to:

• A wrong product being delivered;
• A damaged product;
• A defective product; or
• An error attributable to SMUDRA.

Return shipping arrangements will be communicated to the customer after the return request has been reviewed.

9. Cancellation of Orders

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer should contact our support team for assistance.

For Cash on Delivery orders, repeated refusal or non-acceptance of delivered orders may affect future order eligibility.

10. Exchange / Replacement

Where applicable, replacement will normally be provided for the same product ordered.

If the same product is unavailable, SMUDRA may, at its discretion, offer an alternative resolution, including a refund where applicable.

11. Refund Exceptions

Refunds are not provided merely because a customer does not experience the expected personal result from a product.

Product suitability and individual results can vary. Our products should be used according to the instructions provided with the product and applicable professional guidance.

Nothing in this policy is intended to make a medical claim or guarantee a particular health outcome.

12. How to Request a Return or Refund

To request a return, replacement, or refund, contact us with:

• Customer name
• Order number
• Product name
• Date of delivery
• Reason for the request
• Photographs/videos, where relevant

Contact Us

SMUDRA: Sinusitis Migraine Untreated Disease RESEARCH ASSOCIATION

Website: www.smudra.in
Mobile/WhatsApp: +91 7976808977

Our team will review your request and provide further instructions.

13. Inspection and Approval

All return and refund requests are subject to verification.

SMUDRA reserves the right to reject a request where the product does not meet the conditions specified in this policy or where the information provided is insufficient to verify the issue.

14. Changes to This Policy

SMUDRA reserves the right to modify or update this Refund & Returns Policy from time to time.

Any changes will be published on this page with an updated “Last Updated” date.

15. Contact Information

For questions regarding refunds, returns, replacements, or cancellations:

SMUDRA: Sinusitis Migraine Untreated Disease RESEARCH ASSOCIATION
Website: www.smudra.in
Mobile / WhatsApp: +91 7976808977

Thank you for choosing SMUDRA.